SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Doodlebugs Boutique's shipping policy. We are committed to providing you with the best shipping experience. We offer various shipping methods to ensure your order reaches you in a timely manner. Our packaging is eco-friendly, and we aim to keep the costs as transparent as possible. Your trust is important to us, and we strive to make your shopping experience seamless and reliable.
At Doodlebugs Boutique, we value transparency and clarity. Our shipping policy is designed to make your experience as smooth as possible. If you have any questions or need further assistance, please feel free to reach out to our team.
Before returning, please verify that your item is eligible for a return.
RETURN POLICY:
We hope you loved your purchase! If not, we will gladly accept your return under the following circumstances:
ALL ORDERS:
Orders are eligible for return for a store credit within 14 days of receiving purchase.
Please send returns to:
2609 Chapel Hill Rd SW
Decatur, AL 35603
RETURN GUIDELINES:
-Items must be unworn and unwashed.
-Any items with deodorant stains, makeup stains, pet hair, perfume odor, or smoke will be refused.
-Please follow care instructions on tag. We are not responsible for clothing after it has been washed/worn. We recommend turning garment inside out and hand washing or using gentle cycle.
-Any item marked down 20% or more is FINAL SALE. If an item is returned that was marked down 20% or more, it will be rejected. This includes coupon codes and cash back.
-Accessories, including jewelry, is final sale!
-Bralettes are NOT ELIGIBLE for return since these are considered an undergarment.
-The return process is based upon receipt of order. Items are tracked and recorded once delivered. We normally process returns on Wednesdays.
-Shipping charges are non-refundable.
-Also, we suggest that you send items back to us using a carrier that provides a tracking number. We are not responsible for items that may get lost in transit to us. Once we receive your return, it will be processed within 5 business days. You will then be issued a store credit for the price of the item and any applicable taxes.
-Items must be postmarked within 14 days from the date the item was delivered to be eligible for return.
-Any return that doesn't fit into these guidelines will be sent back to the customer at customer’s expense.
-If a customer has more than a 25% return rate, our company will be reaching out about future orders/returns.
- First Offense:
A $5 restocking fee will be deducted from items returned outside of the return window. After a return is over 1 month old, it will automatically be rejected.
EXCHANGES:
Unfortunately, we are unable to accommodate exchanges because of our revolving inventory. If you receive a product and need a different size, you can do one of two things:
1). Return the incorrect size and once you receive your store credit/refund, purchase the correct size (if available).
2). If the size you need is available, go ahead and purchase the correct size and return the incorrect size for a refund/credit.
CANCELLATIONS:
We cannot accommodate cancellations. Our goal is to ship your order as quickly as possible. PLEASE, PLEASE double check your order before checking out.
DEFECTIVE ITEM PROCESS:
-Please inspect your order immediately upon receipt. If your order is damaged, all claims must be made within 48 hours from the date you received the order.
-Please take a picture of the damaged item and send to sherry1625@gmail.com
Please include order number in email.
SHIPPING INFORMATION:
-Free shipping over $150!